PRIVACY POLICY
Last updated: August 2026
1. ABOUT THIS POLICY
This Privacy Policy outlines how our business ("we", "us", or "our") collects, uses,
discloses, and protects your personal information. We opt in or align our data
handling practices with the Privacy Act 1988 (Cth) and the Australian Privacy
Principles (APPs) to ensure a high standard of data protection for our customers.
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By using our website, purchasing our products, or engaging our services, you
consent to the data practices described in this policy.
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2. THE KINDS OF PERSONAL INFORMATION WE COLLECT
We collect personal information that is reasonably necessary to provide our
services and process your transactions. This includes:
- Contact Details: Your name, billing address, shipping address, email address, and
telephone number.
- Transaction and Payment Information: Purchase history, items bought, and
payment details. Please note that credit card processing is handled securely by
our third-party payment gateways; we do not store full raw credit card numbers
on our servers.
- Digital Data: Your IP address, browser type, device information, and website
usage data collected via cookies and tracking pixels.
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3. HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect personal information directly from you when you:
- Complete a purchase or checkout on our website.
- Create an account or register on our site.
- Sign up for our newsletter, marketing communications, or loyalty programs.
- Submit an enquiry, contact form, or customer support request.
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4. PURPOSE OF COLLECTION, HOLDING, AND USE
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We collect and use your information for the primary purposes of running our
business and serving you, including:
- Processing, fulfilling, and shipping your orders.
- Processing secure payments and preventing fraudulent transactions.
- Communicating with you regarding your order status, account, or customer
service enquiries.
- Sending you promotional offers, updates, and marketing material (where you
have opted in). You can opt out of marketing at any time.
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5. DISCLOSURE OF PERSONAL INFORMATION
We do not sell your personal information. We only disclose your information to
third parties necessary to fulfil our services, including:
- Payment gateway providers and banking institutions to process transactions.
- Delivery, courier, and postal services to ship your physical orders.
- Technology service providers, such as website hosting and email marketing
platforms.
- Professional advisers or law enforcement authorities, if required or authorised by
law.
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6. DATA SECURITY AND STORAGE
We take reasonable steps to protect your personal information from misuse,
interference, loss, unauthorised access, modification, or disclosure.
- Digital transactions are secured using Secure Sockets Layer (SSL) encryption
technology.
- Access to customer data is restricted to authorised personnel who require it to
perform their duties.
- While we take all reasonable precautions, no data transmission over the internet
can be guaranteed as 100% secure.
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7. ACCESSING AND CORRECTING YOUR INFORMATION
You have the right to request access to the personal information we hold about
you, or to request that we correct any inaccuracies. To make a request, please
contact us using the details provided below. We will respond to your request
within a reasonable timeframe.
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8. COOKIES AND THIRD-PARTY LINKS
Our website uses cookies to enhance your browsing experience and remember
items in your shopping cart. You can disable cookies in your browser settings,
though this may limit your ability to use certain features of our website. Our site
may also contain links to external third-party websites; we are not responsible for
the privacy practices of those external sites.
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9. COMPLAINTS AND CONTACT DETAILS
If you have any questions, concerns, or complaints regarding how we handle your
personal information, please contact our privacy representative:
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Business Name: Kirschner Medical Solutions
ABN: 32 496 360 328
Email Address: contact@kirschner.com.au
Postal Address: 31 - 33 Bahdilli Crescent, Diddillibah QLD 4559, Australia
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If you are not satisfied with our response to a privacy complaint, you can contact
the Office of the Australian Information Commissioner (OAIC) via their website at
www.oaic.gov.au.